Job description

Description As a Teammate, you must: Provide customer satisfaction and experience Provides basic troubleshooting and answer general billing inquiries Meet and exceed client mandated KPI's (Key Performance Indicators) Be aware of TaskUs policies and keep things confidential Provide feedback to management concerning possible problems or areas of improvement Participate in training to improve work performance So, do you have what it takes to become a teammate? We’re looking for someone who: Is willing to work on shifting schedules Has call experience (a plus but not required) Has strong verbal, written & comprehension skills Is computer literate and proficient to use Windows OS, Apple OS X, MS Office & Google applications Meets the typing requirement (40WPM for Voice & Non Voice) Has critical thinking skills with a focus on issue resolution and customer satisfaction Can multitask and has high attention to details Is self-motivated, can work independently, and contribute to cross-functional and global teams Is flexible and can quickly adjust to frequent process and information changes Can work under pressure Can meet the technical requirements below: Must have a laptop / desktop to complete the virtual process Internet Speed - 15mbps As the COVID-19 pandemic and the enhanced community quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to provide continuous employment to people, most especially to the ones severely affected by the ECQ. We’re looking for new Teammates who are ready to be ridiculous with Us. Our virtual doors are open to more Ridiculous Humans! Does this job allow hires to work fully remote? Only temporarily due to COVID-19. We are now open for SCHEDULED WALK-INs from 1pm - 5pm. Text us for your preferred schedule Are you this ridiculously good? Then TaskUs is for you! Requirements Minimum education level: Senior high school Language(s): English Availability for travel: No Availability for change of residence: No