Job description

Description "Fraud Analyst | Pioneer Travel Account at Pasig City | Earn 35k monthly Job Highlights Earn 35k monthly salary Endless career advancement opportunities Best-in-class healthcare benefits from Maxicare Job Description In this role you will: - Monitor real time queues and observe customer transactions to identify fraudulent activity such as account take over, friendly fraud and other similar risks - Make and execute decisions regarding validity of travel booking and work cooperatively with the internal and external stakeholders to recognize trends and update system accordingly - Review, investigate and make decisions for each travel booking transaction within SLA defined by the stakeholders - Responsible for rejecting the majority of fraud orders on a daily basis and escalate complex or unusual cases to the Team Leader - Detects and investigates patterns of suspicious customer behavior and fraud trends - Investigate cases based on transaction patterns and trend analysis - Researches and responds to inquiries from our client related to travel bookings and payment methods -Research and conduct a deep dive investigation regarding False Positive cases and send a report together with a recommendation to our client - Perform chargeback analysis;
recommend rule additions or modifications to close any gaps identified A perfect candidate has: - 3+ years experience in ecommerce or travel fraud detection and prevention or equivalent travel analytical background is preferred - Critical thinking skills with the ability to detect and analyze activity in a travel environment using multiple web-based tools - Experience with fraud detection tools such as Sift is a plus - Experience in working in the travel with basic knowledge of using GDS is a plus - Excellent communication skills, both verbal and written Interested and qualified applicants must send an updated resume to ****** Email Subject: Fraud Analyst" Requirements Minimum education level: Bachelor´s Degree Years of experience: 1 Language(s): English Availability for travel: Yes Availability for change of residence: Yes People with disabilities: Yes