Job description

Description - Handling inbound calls and emails in a professional manner. - Resolving customer inquiries and requests and ensuring strong customer satisfaction. - Escalating customer feedback as required. - Developing and executing a results-driven, multi-platform communications strategy and plan in line with corporate and brand direction while reflecting local priorities. - Creating and managing all marketing material and collateral in line with brand direction. - Implementing online marketing activities including Social Media, SEO/SEM, demand generation, leads generation, etc. - Managing communications spend and working with vendors and agencies. - Organizing data and generating deep customer insights in order to enhance sales force productivity and effectiveness. - Supporting the sales team key planning and operations tasks to support the overall objective of the business. - Providing pricing and contract support by providing the sales team with high-quality and competitive proposals. - Monitoring and analyzing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts. - Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency. - Managing corporate communications across internal channels/platforms. - Developing messaging and content for corporate communications. - Keeping staff updated and engaged on corporate developments and strategies through various internal communication channels/platforms. Requirements Minimum education level: Bachelor´s Degree Years of experience: 2 Language(s): English Knowledge: Analysis, Self-confidence, Decision making, Marketing Availability for travel: No Availability for change of residence: No People with disabilities: Yes

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